Frequently Asked Questions
Everything you need to know about upgrading your bathroom experience.
What is the standard shipping time for large fixtures?
Most large items, such as bathtubs and vanities, are processed within 2-3 business days and typically arrive within 7-10 business days via specialized freight carriers to ensure safe delivery.
Do your products come with a warranty?
Yes, all Skybathroom fixtures come with a minimum 12-month manufacturer warranty. Specific high-end collections may offer extended warranties of up to 5 or 10 years on ceramic and stainless steel components.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
Are your faucets and showerheads water-efficient?
Absolutely. All our tapware and shower systems are designed to meet modern water-saving standards, featuring high WELS ratings to help reduce your water consumption without compromising pressure.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.
Do you provide professional installation services?
While we do not provide direct installation, all our products include detailed instruction manuals. We highly recommend hiring a licensed plumber or contractor to ensure your warranty remains valid.